Frequently Asked Questions
What is Shea Butter Heaven's return policy?
We have a 30-day return policy. If for any reason you are dissatisfied with your purchase within 30 days of receiving your order, contact us and we will do our best to resolve your issue. If we shipped you the wrong or damaged item, return it and we will ship you the correct item and refund your return shipping cost.
Does Shea Butter Heaven have a catalog?
Our complete product line is available online at sheabutterheaven.com. This allows us to keep our costs — and your prices — as low as possible.
How quickly can I expect my order?
We pride ourselves on a 1–2 business day turnaround, except for orders placed on weekends or holidays.
How do you ship retail orders?
We ship retail orders via USPS Priority Mail, which includes tracking so you can follow your order from our door to yours.
Does Shea Butter Heaven offer wholesale pricing?
Yes. We sell wholesale to approved, established storefront retail businesses, medical offices, salons, spas, and others on request. Please visit our Wholesale Partnership page for more information.
Does Shea Butter Heaven have samples?
Yes. Several products are available in sample sizes. Sample packets are also included as a thank-you in your first order at no charge.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Amazon Pay, and Shop Pay.
Can I sell your products online?
Authorized affiliates and wholesale partners may resell our products. Please visit our Affiliate Program page or contact us to learn more.
Do you have an affiliate program?
Yes. If you have a website or social platform and are interested in promoting Shea Butter Heaven® products, we offer a commission program. Visit our Affiliate page to apply.
Do you offer custom labeling?
At this time we do not offer custom labeling unless you can commit to a significant volume. Please contact us to discuss your needs.
How do I contact you?
Email us at service@sheabutterheaven.com or call 800-960-4006. We respond within 1 business day.
