All sales are final, including sale items.
If an item arrives damaged, defective, or incorrect, contact sales@sheabutterheaven.com or call 800-960-4006 within 30 days of delivery with a photo of the issue. Approved claims receive store credit. Gift cards are excluded from store credit claims.
Orders cancelled before shipping confirmation are refunded automatically to your original payment method. All other situations are not eligible for refund or exchange.
Questions? Reach us at sales@sheabutterheaven.com or call 800-960-4006.
